FAQ
From shipping to sizing, we've answered your most common questions so you can shop with confidence. Still need help? Our team’s just a message away.
Still Need Help? Reach Out
Can’t find what you’re looking for in the FAQ? Send us a message and our team will get back to you as soon as possible.
Shipping & Returns
All UGL gear is made to order. Most items ship within 2–7 business days after you place your order. Once it ships, you’ll get a tracking number via email.
Yes. We ship worldwide. Shipping rates and delivery times will vary depending on your location.
We only accept returns for misprinted, damaged, or defective items—and the claim must be submitted within 30 days of delivery.
Because everything is made-to-order, we don’t accept returns or exchanges for wrong sizes or buyer’s remorse.
Questions? Reach out before ordering and we’ll help make sure you get the right fit.
Once an order is submitted, it goes into production quickly—so changes or cancellations aren’t guaranteed.
If you made a mistake, contact us ASAP and we’ll do our best to catch it in time.
Products & Sizing
Each product page includes a size chart to help you find the right fit. Still unsure? Reach out to us—we’re happy to help.
Yes, we offer digital gift cards in various amounts. They’re delivered via email and never expire.
Orders & Tracking
Once your order ships, you’ll receive an email with a tracking link. You can also log in to your account to view your order status anytime.
